Refund Policy

1. General Policy

Because ModVC Humanizer provides instant computational access to paid language model capacity and infrastructure upon purchase, all purchases and recurring subscription fees are strictly non-refundable, except where mandatory consumer rights under applicable local law cannot be excluded.

We do not provide prorated refunds, partial refunds for unused days in a billing period, or compensation for unused word allowances. Unused words do not roll over and cannot be converted into cash, credit, or refunds.

2. How to Cancel Your Subscription

You are free to cancel your subscription at any time:

1. Open the app and click the Settings (gear) icon in the top header.
2. Navigate to the Plan tab and click Manage billing.
3. In your Whop customer portal, select your subscription and choose Cancel Subscription.

When you cancel, automatic renewals will stop immediately. You will retain full access to your plan and remaining word allowance until the current billing cycle expires. Cancelling or deleting your account does not trigger a refund for time already elapsed or fees already paid.

3. Exceptions and Billing Errors

We will promptly correct and refund demonstrable billing errors or duplicate charges caused by system malfunction. If you believe an erroneous or duplicate charge occurred:

• Contact our support team at support@modvc.org within 14 days of the transaction date.
• Include the email address associated with your account and the transaction identifier from your Whop receipt.

If verified, the erroneous amount will be refunded back to your original payment method via Whop.

4. Statutory Consumer Withdrawal Rights

If you are a consumer residing in a jurisdiction that provides mandatory legal withdrawal rights (such as the European Union or United Kingdom fourteen-day statutory right of withdrawal), nothing in this policy limits those rights where they cannot be waived under applicable law.

5. Disputes and Chargebacks

If you encounter an issue or have a question about a charge, please contact us first at support@modvc.org. We are committed to resolving legitimate billing questions quickly and fairly.

Payments and payment disputes are processed through Whop, our merchant of record, and your card issuing bank under Whop's published buyer and seller terms.